Impact of Economic Uncertainty on Service Management Plans Date: March 12, 2009 Speaker: Bill D. Powell, IT Service Management Portfolio Director, IBM

Source URL: jmacinc.com

• Information Technology Infrastructure Library
• IT service management
• COBIT
• Service catalog
• Corporate governance of information technology
• IT cost transparency
• Service desk
• Information technology management
• Project management
• Information technology

acute hospital PORTFOLIO review of national findings may 2002 no.5 All trusts now have a procurement

Source URL: archive.audit-commission.gov.uk

• Supply chain management
• Systems engineering
• Procurement
• Management
• NHS trust
• E-procurement
• Logistics
• Purchasing
• Supply management
• Business
• National Health Service
• Technology

Budget[removed]Leader Portfolio Actual Service

Source URL: cumbria.citizenspace.com

Health Acute hospital portfolio Bed management Review of national findings

Source URL: archive.audit-commission.gov.uk

• Healthcare management
• Hospitals
• Management
• Nursing
• Emergency department
• National Health Service
• Virtual Wards
• Hairmyres Hospital
• Medicine
• Health
• Bed management

2015 Portfolio Projection Enhancement Project Fund Consolidation Mapping January 1, 2015 Current FundSales & Service Other [Non-BudService Enterprises

Source URL: controller.ucsf.edu

Budget[removed]Housing Portfolio Actual Service

Source URL: cumbria.citizenspace.com

• Economics
• Budgets
• Homelessness
• Personal life

High Level ITS Portfolio Support Workflow (AV + Client’s Own Internal IT) [removed] End Relationship Manager meets with ITS and client representatives periodically to ensure quality of service.

Source URL: www.its.uq.edu.au

• Service desk
• Business
• Help desk
• Information technology management
• Customer experience management

High Level ITS Portfolio Support Workflow (with AV + No Internal IT) [removed] Relationship Manager meets with ITS and client representatives periodically to ensure quality of service. (St. Lucia @56000,

Source URL: www.its.uq.edu.au

• Service desk
• Business
• Help desk
• Information technology management
• Customer experience management

High Level ITS Portfolio Support Workflow (No AV + No Internal IT) [removed] ITS Service Desk Relationship Manager meets with ITS and client representatives periodically to ensure quality of service.

Source URL: www.its.uq.edu.au

• Information technology management
• Service desk

High Level ITS Portfolio Support Workflow (No AV + Client’s Own Internal IT) Relationship Manager meets with ITS and client representatives periodically to ensure quality of service. (St. Lucia @56000, Ipswich & Gatto

Source URL: www.its.uq.edu.au